Our mail solution had been neglected for some time. Our mailroom associates were reading every piece of mail that came through the door. Applying what they believed was the proper routing procedure based off a memo they had pinned up in their cubicle. The entire process of identification, triage and routing of the mail was all done by hand. We were lucky to complete a week’s worth of mail done in the same week.

The ACCIO team examined our process, interviewed our team, designed, and deployed a solution that shaved days off our process. The ACCIO solution is scalable that will allow our organization to grow without adding headcount all while improving our identification and routing accuracy. This system is always learning ways to improve the process. The team at ACCIO are extremely responsive and attentive to our needs. Often turning around improvement or suggestions within a matter of hours.

We are privileged to have ACCIO as a business partner.

Rajesh and I started discussing the potential of ACCIO a while back. After several meeting it was obvious that integrating ACCIO with DotClaim (Our Claims Solution to the Property and Casualty market) can be extremely beneficial to Axiom’s customers. Not too long after, an opportunity knocked on our doors when one of our DotClaim customer desperately needed help with their mailroom; having several thousand documents behind with no end in sight. Rajesh and his team sprang to action and within 8 to 12 weeks we went live with our first customer.

Working with Rajesh and his team at ACCIO was a breeze, their dedication was immediately apparent but what stood out to our customer is their constant willingness to go above and beyond to ensure superior service.

Working with the ACCIO team to enhance our mail process has been a huge lift for our business. Our mail is processed and indexed in real-time as opposed to waiting in queues to be handled by associates, which improves our cycle time and customer satisfaction.

Not only are our change requests acknowledged, tested, and implemented quickly, but we receive improvement suggestions as well as proactive communication and corrections to any issues that arise.

The ACCIO team really goes above and beyond to ensure that we are receiving the best product and service. We look forward to our continued partnership!